How do I return an item?
Full cases may be exchanged only. The cases must be shipped at your expense within 30 days of purchase date. You may only return a full, sealed case with a return authorization # which you can only get by contacting our customer service department at 1-718-513-4270.
Once inspected and counted to ensure that full case is received, we will issue you a store credit which will be only good for 30 days. After 30 days, we will not accept any returns or exchanges and any credits will be null and void. No exceptions.
In addition we will charge a $25 restocking fee per case that is sent back to us.
Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials. Items must be new and never opened. Once it is out of the packaging, it is unsellable to us, and can not be returned. We will not accept, printed, embroidered, dirty, washed or used products. We do not accept returns on any accessories such as masks and ties, hosiery including socks, tights; knee highs, You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return.
All exchanges are subject to the final approval of our quality control division.
In the event that merchandise is received damaged, the customer is required to contact us within 7 business days from receipt of the merchandise to arrange an exchange and to receive return instructions. If the customer does not report any damages within the 7 business day time frame, then the customer accepts the merchandise and they are not refundable. Any returns must be shipped back at customers expense.
We will issue a 30 day store credit minus original shipping costs upon approval.
> Customer is responsible for shipping fees for exchanges.
For your protection, please use United Parcel Service or insured parcel post for return shipments.
Please call us for Return Instructions: